About Nonius
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
Job description/ responsibilities
We are looking for a Network Support Engineer to be part of our Networks, Cast, TV Headend Product Team.
This position is based in the city of Maia in Portugal.
Responsibilities
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Support sales people with set-up of demos or PoCs;
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Support on-board of new clients to our Cloud CAST, Network Management and TV Headend platforms;
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Support queries on product-specific issues on installation & ongoing;
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Bug catching & testing new features for the developers;
- Update training materials & documentation for colleagues;
- Collect and bring issues to Product Manager;
- Daily communication and relationship with customers to engage and guide them;
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Answering calls and replying to email in relation to the product support.
Must Have
- Degree in Informatics, Electronics, or equivalent working experience;
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Cisco and/or other Networks vendors certifications;
- Knowledge of TV technologies;
- Expertise in multi-service network architectures to support IPTV, Critical applications, VOICE, Guest Wi-Fi, CCTV, etc.;
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Ability to install and configure networking, IPTV, Voice over IP, and WiFi equipment;
- Familiarity with network protocols and technologies, such as TCP/IP, DNS, DHCP, VLAN, VPN, and QoS;
- Ability to diagnose and resolve network related issues;
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Experience with network security and firewall configurations;
- Fluent in English (spoken and written);
- Empathy towards helping customers and ability to manage the customer expectations;
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Creative, resourceful, detail-oriented and highly organized.
Nice to have
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Fluent in French (spoken and written);
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Knowledge of IPTV protocols and technologies;
- Experience with customer service;
- Linux command line;
- Scripting Languages;
- Previous experience in similar positions;
- Other languages.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
Our Product
What We Offer
Perks
A full-time position
Attractive salary package.
Trainings
5 days / year, including
Health Insurance
Health insurance provided to all employees.
Eat & Drink
Fruit, coffee and
snacks provided.