INSIDE SALES/ CUSTOMER SUCCESS | LISBON

Lisboa, Portugal

About Nonius

17 years of experience in hospitality technology

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers.
Our technology solutions serve more than 410,000 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.
We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/specification

We are looking for an Inside Sales & Customer Success to be part of our GuestU team, Nonius’s Business Unit dedicated to Mobile Apps for Hotels. It’s a great opportunity to actively engage with our clients in the hotel industry to support them, helping them reach their goals and broaden/deepen our relationship with them. 

This position is based in the city of Lisbon in Portugal.

Responsibilities

  • Inside Sales:
    • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
    • Understanding customer needs and requirements  
    • Organize customer demos
    • Explore new opportunities to upsell and/or cross-sell to the customers
    • Routing qualified opportunities to the appropriate sales executives for further development and closure
    • Response to commercial leads
    • Submission of proposals
  • Customer Success
    • Daily communication and relationship with customers to engage and guide them
    • Analyze performance data systems and send information to customers
    • Monitoring of customer’s contracts renewal
    • Ensure the continued success of the Nonius products on the client
    • Ensure customer satisfaction
    • Answering calls and reply to email in relation to the product support

Must Have

  • Degree in Sales, Business, Social Sciences, Marketing, or similar
  • Experience with customer service
  • Experience in negotiation and sales
  • Fluent in portuguese and english (spoken and written)
  • Excited about immersing yourself in the world of technology,  customer success and sales operations
  • Ability to work under pressure to achieve goals in a reactive environment
  • Empathy towards helping customers and ability to manage the customer expectations
  • Creative, resourceful, detail-oriented and highly organized

Nice to have

  • Spanish - spoken and written
  • Previous experience in hospitality/ technology companies
  • Previous experience in similar positions

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • Real responsibilities and autonomy
  • Expand your knowledge of various countries and regions
  • Great career opportunity in a fast-evolving Technology company
  • Contribute to the greater experience of millions of Travellers around the World!
Our Product

Know about

What We Offer

Perks

A full-time position
Attractive salary package.

Trainings

5 days / year, including
1 of your choice.

Health

Health insurance provided to all employees. 

Eat & Drink

Office with Staff kitchen with free beverages (coffee, tea, …).