NOC Support Technician

Cancun, Mexico
About Nonius
18 years of experience in hospitality technology

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. 

Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.

We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/specification

This position is based in the city of Cancun in Mexico.

We are looking for a Network Operations Center Technician to support and maintain existing systems, participate in network implementation projects and analyse issues on customer systems. You will be part of a Customer Services team that is responsible for network systems implementation, maintaining existing systems and highly available network architectures that meet business objectives and SLAs.


  • Monitoring network engineering performance and ensure system availability and reliability
  • Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN concentrators, QoS appliances)
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Negotiate and contract
  • Monitor system resource utilisation, trending, and capacity planning
  • Provide Level-1/2 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Liaise with vendors and other IT personnel for problem resolution

Must Have

  • We are looking for smart, good spirit, talented people! 
  • You must be a passionate for networking and telecom systems
  • We looking for team player and have a strong sense of discipline, responsibility and commitment
  • Technical degree in IT and/or network
  • Technical experience with networking and Internet technologies
  • Good Communication skills
  • Fluent in English – spoken and written (Mandatory)
  • Fluent in Spanish - spoken and written (Mandatory)
  • Availability to work in shifts and weekends

Nice to have

  • Linux admin experience and shell scripting
  • Experience on using, configuring networks for own use

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • Real responsibilities and autonomy
  • Expand your knowledge of various countries and regions
  • Great career opportunity in a fast-evolving Technology company
  • Contribute to the greater experience of millions of Travellers around the World!
Our Product

Know about

What We Offer


A full-time position
Attractive salary package.


5 days / year, including
1 of your choice.

Eat & Drink

Fruit, coffee and
snacks provided.