NOC Support Technician

São Paulo, Brazil

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/specification  
 

We are looking for a professional to take on the role of NOC Support Technician. You will be part of an international Team where you will work together with the Subsidiary Director. 

This position is based in the city of São Paulo in Brazil.

    Responsibilities

  • Customer Support:
    • To do customer Support shifts;
    • Execute support tickets/tasks assigned for/during the shift;
    • Attend phone calls from customers or guests when assigned in the shift;
    • Execute complex support tickets/tasks with the supervision/help of a Systems Engineer and/or Support Engineer;
    • Execute preventive maintenance tickets/tasks assigned following the resolution guidelines/scripts;
    • Execute project tickets/tasks coordinated by the project manager (Consultant Engineer, Shift Manager, NOC System Engineer);
    • Coordinate support activities with field technicians;
    • Propose improvements to the Work Instructions of the Customer Support area with positive impact on customer satisfaction and Team productivity/satisfaction;
    • Comply with the defined Customer Support Processes and Work Instructions of the Customer Service Department.
  • Technical Consulting:
    • Execute project tasks/work orders assigned (this includes project tasks/work orders from projects not managed by him);
    • Coordinate remotely project tasks/work orders assigned with field technicians and subcontractors;
    • Execute project handover for assigned projects (including the technical report);
    • Execute complex tasks/work orders assigned from customer support area for the products that the Consultant is a Specialist;
    • Comply with the Technical Consultancy Area and company processes.

Must Have

  • We looking for team player and have a strong sense of discipline, responsibility and commitment;
  • You must be a passionate for networking and telecom systems;
  • Technical degree in IT and/or network;
  • Technical experience with networking and Internet technologies;
  • Good Communication skills;
  • Fluent in English – spoken and written (Mandatory);
  • Fluent in Portuguese - spoken and written (Mandatory);
  • Available to work in shifts.

Nice to have

  • Linux admin experience and shell scripting; 
  • Experience on using, configuring networks for own use.

What's great in the job?


  • Great team of smart people, in a friendly and open culture;
  • Real responsibilities and autonomy;
  • Expand your knowledge of various countries and regions;
  • Great career opportunity in a fast-evolving Technology company;
  • Contribute to the greater experience of millions of Travellers around the World!
Our Product

Know about

What We Offer

Perks

A full-time position
Attractive salary package.

Trainings

Continuous training plan, including English classes.  

Eat & Drink

Office with Staff kitchen with free beverages (coffee, tea, …).