Support Engineer | UK

Jarrow, United Kingdom

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.


Job description/specification

We are looking for a professional to take on the role of Support Engineer. You will be part of an international Team where you will work together with the Subsidiary Director. 

This position is based in the city of Jarrow, in the United Kingdom.

 

Responsibilities

  • Ensure communication with IT Managers from Groups and Key Clients from the Region;
  • Execute support tickets/tasks assigned;
  • Attend phone calls from customers from the region;
  • Execute complex support tickets/tasks for the region;
  • Execute preventive maintenance tickets/tasks assigned following the resolution guidelines/scripts;
  • Execute project tickets/tasks coordinated by the project manager;
  • Coordinate support activities with field technicians;
  • Propose improvements to the Work Instructions of the Customer Support area with positive impact on customer satisfaction and Team productivity/satisfaction;
  • Comply with the defined Customer Support Processes and Work Instructions of the Customer Service Department and Local Unit.

Must Have

  • Technical Degree or higher in Information Technology, IT Engineering, Computer Science or relevant areas  
  • A minimum of 2 years experience in a similar role;
  • Strong technical skills, including knowledge of hardware and software components and troubleshooting techniques;
  • Ability to understand technical products and platforms;
  • Ability to meet deadlines and work independently;
  • Fluent in English;
  • Good communication and interpersonal skills

Nice to have

  • Experience in Hospitality
  • Knowledge of other languages will be an advantage

What's great in the job?


    • Great team of smart people, in a friendly and open culture
    • Real responsibilities and autonomy
    • Expand your knowledge of various countries and regions
    • Great career opportunity in a fast-evolving Technology company
    • Contribute to the greater experience of millions of Travellers around the World!
Our Product

KNOW ABOUT

What We Offer 

Perks

A full-time position
Attractive salary package.

Trainings

5 days / year, including
1 of your choice.

Eat & Drink

Office with Staff kitchen with free beverages (coffee, tea, …).