About Nonius
Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.
Job Description
We are looking for a Customer Success Engineer to support our Integrations Hub product. A cloud-based middleware solution for the hospitality industry, integrating 150+ systems worldwide.
This role requires full-time on-site presence at our office in Maia, Portugal.
Key Responsabilities
- Assist sales team with the setup of demos and Proof of Concepts (PoCs).
- Support the onboarding of new clients (cloud configuration and integration setup).
- Provide technical support and guidance to customers, ensuring smooth deployment and operation.
- Provide support and troubleshooting on product-specific issues during installation and ongoing operation.
- Identify, test, and report bugs to developers.
- Produce and keep updated training materials and documentation for colleagues.
- Gather customer feedback and report issues to the Product Manager.
- Maintain daily communication with customers to engage and guide them.
- Respond to product-related inquiries via email promptly and professionally.
- Work closely with sales, product development, and support teams to ensure customer needs are met.
Must Have
- Degree in Informatics, Electronics, or equivalent experience.
- Knowledge of Web Services, APIs, HTTP, TCP/IP technology.
- Fluent in English (spoken and written).
- Strong troubleshooting and problem-solving skills.
- Familiarity with Linux command line and scripting languages.
- Empathy and ability to manage customer expectations.
- Detail-oriented, organized, and resourceful.
Nice to Have
- SQL knowledge.
- Previous experience in customer service or technical support.
- Additional language skills.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
What We Offer
Perks
A full-time position.
Attractive salary package.
Trainings
Opportunities for training and development.
Health Insurance
Health insurance provided to all employees.
Eat & Drink
Office with staff kitchen and free beverages.