Customer Success Enginner - Integrations

Maia, Portugal

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/ responsibilities

We are looking for a Customer Success Engineer to support our Nonius HUB Integrations platform.

This position is based in the city of Maia in Portugal. ​


  • Support sales people with set-up of demos or PoCs;
  • Support on-board of new clients (cloud configuration);
  • Queries on product-specific issues on installation & ongoing;
  • Bug catching & testing new features for the developers;
  • Update training materials & documentation for colleagues;
  • Collect and bring issues to Product Manager;
  • Daily communication and relationship with customers to engage and guide them;
  • Answering calls and replying to email in relation to the product support. 

Must Have

  • Degree in Informatics, Electronics, or equivalent working experience;
  • Knowledge of TCP/IP protocol stack and network technologies;
  • Experience with customer service;
  • Fluent in English (spoken and written);
  • Excited about immersing yourself in the world of technology;
  • Empathy towards helping customers and ability to manage the customer expectations;
  • Creative, resourceful, detail-oriented and highly organized.

Nice to have

  • Experience with MIKROTIK gateways;
  • Knowledge of Wi-Fi protocols and technologies;
  • Linux command line;
  • Scripting Languages;
  • Previous experience in similar positions;
  • Other languages

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • Real responsibilities and autonomy
  • Expand your knowledge of various countries and regions
  • Great career opportunity in a fast-evolving Technology company
  • Contribute to the greater experience of millions of Travellers around the World!
Our Product

Know About

What We Offer 


A full-time position
Attractive salary package.


5 days / year, including
1 of your choice.


Health insurance provided to all employees.

Eat & Drink

Office with Staff kitchen with free beverages (coffee, tea, …).