About Nonius
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
Job description/specification
We are looking for a professional to take on the role of Field Service Technician. You will be part of an international Team where you will work together with the Subsidiary Director.
The position will be based on the Nonius Rome Office.
Responsibilities
- Responsibility for low complexity project delivery;
- Responsibility over Customer communication / satisfaction related with project delivery;
- Within the scope of execution of tasks / worksheets of Projects:
- Configuration of Telecommunications and Multimedia equipment (Routers, Switches, Access points, TVs, STBs, camera, Appliances, Servers...)
- Configuration of Telecommunications and Multimedia equipment (Routers, Switches, Access points, TVs, STBs, camera, Appliances, Servers...)
- Coordination with other Company Product Units for Content, Cloud components for a project delivery;
- Reports execution of surveys to structured networks and wifi in coordination with Field Technicians;
- Preparation of technical task report / maintenance worksheets;
- Field Technician task coordination capacity (own and contracted);
- Support planned field interventions and follow up of the issues;
- Produce technical report and execute project handover to Customer Support;
- Internal IT operations coordinated by the IT Nonius department.
Must Have
- A degree in Telecommunication, computer science, eletronics and engineering or any related field
- A minimum of 2 years experience in a similar role
- Technical training in networking or work experience that can be considered equivalent
- Ability to meet deadlines and work independently
- Fluent in Italian
- Knowledge of English
- Availability to travel
- Valid Drivers License
Nice to have
- Knowledge of Information Technologies applied in Hotel Projects
- CCNA or other switching/routing courses
- Ability to work in WAN/LAN environment
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
Our Product
What We Offer
Perks
A full-time position
Attractive salary package.
Trainings
5 days / year, including
1 of your choice.
Eat & Drink
Office with Staff kitchen with free beverages (coffee, tea, …).