About Nonius
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 500,000 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
Job Description
We are looking for a Customer Success Assistant to join our dynamic team. In this role, you will engage with clients in the hospitality industry, ensuring they receive the full value of our solutions. You will play an essential part in fostering strong customer relationships, delivering product demos, and driving business growth.
This role requires full-time on-site presence at our office in Maia, Portugal.
Key Responsibilities and Objectives
- Content Management: Create, update, and manage digital content to ensure quality and effectiveness.
- Quality Assurance: Maintain high standards for content creation and suggest continuous improvement actions.
- Customer Engagement: Foster strong relationships with clients through proactive communication and support.
- Product Demos: Conduct solution demonstrations to clients, driving engagement and supporting contract renewals.
- Upselling & Cross-Selling: Identify and explore new opportunities to expand Nonius’ product adoption.
- Customer Satisfaction: Monitor customer experience, gather feedback, and provide recommendations for improvement.
- Issue Resolution & Escalation: Handle and escalate critical customer issues to management when necessary.
- Client Relationship Management: Develop and maintain long-term partnerships to ensure continued success with Nonius products.
Must Have
- Degree in Design, Multimedia, or relevant areas.
- Experience in customer success, content management, or client support.
- A passion for technology and digital solutions in the hospitality industry.
- Fluency in English.
- Ability to conduct engaging product presentations and demos.
- Problem-solving mindset with a proactive approach to customer needs.
- Good communication and interpersonal skills.
Nice to Have
- Previous experience in the hospitality industry.
- Technical proficiency in content management systems or digital signage tools.
- Additional language skills.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
What We Offer
Perks
A full-time position.
Attractive salary package.
Trainings
5 days / year.
Health Insurance
Health insurance provided to all employees.
Eat & Drink
Office with staff kitchen and free beverages.