About Nonius
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
Job description/responsibilities
We are looking for a Customer Success Assistant who actively engage with our clients in the hospitality industry to support them in the implementation and use of our Content products, helping them to reach their goals and broaden/deepen our relationship with them.
This position is based in the city of Lisbon in Portugal.
Responsibilities
- Ensure the continued success of the Nonius products on the client
- Ensure high levels of customer satisfaction
- New client on-boarding and project implementation coordination
- Daily communication and relationship with customers to engage and guide them
- Analyse performance of the product usage and return of investment and send this information to customers on a monthly basis
- Monitoring of customer’s contracts renewal and promote up-sell of new functionalities and/or renew the contracts with longer term
- Product demos / Customer training
- TIER1 Product support: answering support calls and reply to emails and resolve the issues or pursue resolution inside the Teams
- Product maintenance: publish and update client APPs in the stores (google and apple
Must Have
- We are looking for smart, good spirit, talented people!
- Degree in Sales, Business, Social Sciences, Marketing, or similar;
- Experience with customer service;
- Fluent in portuguese and english (spoken and written);
- Excited about immersing yourself in the world of technology, customer success and sales operations;
- Ability to work under pressure to achieve goals in a reactive environment;
- Empathy towards helping customers and ability to manage the customer expectations;
- Creative, resourceful, detail-oriented and highly organized.
Nice to have
- Experience in hospitality
- Additional languages
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
What We Offer
Perks
A full-time position
Attractive salary package.
Eat & Drink
Office with Staff kitchen with free beverages (coffee, tea, …).
Training
5 days / year, including
1 of your choice.
Health Insurance
Health insurance provided to all employees.
By submitting the CV, candidates authorize NoniusSoft, S.A. to use your personal data and process it, solely and exclusively for the purposes of recruitment and selection, taking into account the provisions of the new RGPD.
Personal Data may be kept by NoniusSoft, S.A. for the time necessary to pursue the aforementioned purpose, up to a maximum of 1 (one) year from the submission of the application through which the aforementioned data were provided, assuming from now on a commitment to privacy and security of the personal information provided to you, not disclosing them to any third parties. Under the terms of the law, at any time candidates may request the change of their data or their removal by sending an email with the respective request to: jobs@noniussoftware.com.
By submitting the application, applicants agree that NoniusSoft, S.A. collect information regarding the Candidate from publicly accessible sources, public bodies, private entities and contacts made available by the Candidate himself, to complement and/or confirm the information provided by the Candidate within the scope of the recruitment and selection process.