Field Service Technician | DE

Maia, Portugal

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.​


Job description/specification  

We are looking for a professional to take on the role of Field Service Technician. You will be part of an international Team where you will work together with the Subsidiary Director.

The position will be based on the Nuremberg Office.​

Responsibilities

  • Attend sites to resolve issues related with Nonius Solutions at  our customers;
  • Install, upgrade and maintain equipment under SLA;
  • Provide a high level of customer care within the terms of the SLAs;
  • Within the scope of execution of tasks / worksheets of Projects and Customer Support:
    • Installation / Replacement of Telecommunications, Electrical and Multimedia equipment (Routers, Switches, Access points, UPS, TVs, STBs, cameras);
    • Perform task / worksheets of surveys to structured networks and wifi;
    • Perform task / worksheets for installation / correction and alignment of satellite antennas;
    • Perform task / worksheets of installation / electrical correction in Racks (UPS, cables, etc.);
  • Preparation of technical task report / maintenance worksheets;
  • Internal IT operations coordinated by the IT Nonius department;
  • Full attendance and exemplary punctuality;
  • Execution of weekly interventions report;
  • Responsibility for the work tools and vehicle: keep the vehicle clean and in good working order and carry out the revisions in accordance with the Responsible's instruction;
  • Responsibility for the maintenance stock in the Nuremberg office: keep the cabinet tidy, inventory updated, equipment in good working order.

Must Have

  • We are looking for a  smart and good spirit person;
  • High school diploma or equivalent, along with a 2 year technical degree or equivalent work experience in Telecom and/or Networking;
  • Ability to work in WAN/LAN environment;
  • Working with routers, servers and TCP/IP environment;
  • CCNA or other switching/routing courses or work experience that can be considered equivalent;
  • Valid driver’s license and be available to travel within the country and abroad;
  • Ability to meet deadlines and work independently;
  • Must have excellent communication skills and outstanding customer awareness skills;
  • Fluent in German;
  • Fluent in English.

Nice to have

  • Hospitality experience, preferably Hotel IT or vendor;
  • Linux admin experience and shell scripting;
  • Awareness of hotel chain brand standards;
  • Experience with leading IT equipment;
  • Experience with Hotels, TV systems, Coax and IP networks, Wi-Fi, IT, ISP.

What's great in the job?


  • Great team of smart people, in a friendly and open culture;
  • Real responsibilities and autonomy;
  • Expand your knowledge of various countries and regions;
  • Great career opportunity in a fast-evolving Technology company;
  • Contribute to the greater experience of millions of Travellers around the World!
Our Product

Know About

What We Offer


Perks

A full-time position
Attractive salary package.

Trainings

5 days / year, including
1 of your choice.

Eat & Drink

Office with Staff kitchen with free beverages (coffee, tea, …).