About Nonius
Nonius provides the ultimate Cloud Guest Technology, offering a green, lean and efficient Cloud Solutions Portfolio to elevate the digital guest experience and streamline hotel operations. Our suite includes Mobile App, Cast, Interactive TV, Guest Wi-Fi, Networks, Digital Signage, Voice, and seamless Integrations with other hotel systems. Trusted worldwide, Nonius serves over 574,000 rooms across diverse markets, including hotels, apartments, co-living spaces, healthcare, maritime, and sport and leisure facilities.
Job Description
We are seeking a professional to join our team as a Field Service Technician. In this role, you will collaborate closely with the Subsidiary Director as part of an international team.
This position is based at our Stockholm office.
Responsibilities
- Within the scope of execution of tasks of Projects / Field Customer Support:
- Installation / Replacement of Telecommunications, Electrical and Multimedia equipment (Routers, Switches, Access points, UPS, TVs, STBs, cameras);
- Perform task / worksheets of surveys to structured networks and wifi; Perform task / worksheets for installation / correction of customer network racks;
- Perform task / worksheets for installation / correction and alignment of satellite antennas;
- Perform task / worksheets of installation / electrical correction in Racks (UPS, cables, etc.).
- Projects:
- Responsibility for deliver small complexity projects with high customer satisfaction;
- Execute project tasks for the deployment of Nonius solutions;
- Lease with other Engineers and or Technicians.
- Customer Support / Field Support:
- Attend sites to resolve issues related with Nonius Solutions at our customers;
- Install, upgrade and maintain equipment under SLA;
- Provide a high level of customer care within the terms of the SLAs;
- Timely completion of all paperwork related to the site visits;
- Liaise with senior engineers, management, contractors and customers;
- Provide remote technical support to existing customer sites;
- Ensure all work is completed to a high standard and to agreed processes.
- Sales Engineering Support:
- Do site visits/surveys to address customer requirements to quote Nonius solutions;
- Lease with Sales Team and Managing Director when needed to address specific customer requirements / sales opportunities;
- Assist the Subsidiary sales team solutions presentations to customers.
Must Have
- We are looking for a smart and good spirit person;
- High school diploma or equivalent, along with a 2 year technical degree or equivalent work experience in Telecom and/or Networking;
- Ability to work in WAN/LAN environment;
- Working with routers, servers and TCP/IP environment;
- CCNA or other switching/routing courses or work experience that can be considered equivalent;
- Valid driver’s license and be available to travel within the country and abroad;
- Ability to meet deadlines and work independently;
- Must have excellent communication skills and outstanding customer awareness skills;
- Fluent in Swedish;
- Fluent in English.
Nice to Have
- Experience with Hotels, TV systems, Coax and IP networks, Wi-Fi, IT, ISP;
- Hospitality experience, preferably Hotel IT or vendor;
- Linux admin experience and shell scripting;
- Awareness of hotel chain brand standards.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
Our Product
What We Offer
Perks
A full-time position
Attractive salary package.
Trainings
5 days / year, including
1 of your choice.
Eat & Drink
Office with Staff kitchen with free beverages (coffee, tea, …).