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Network Support Engineer

About Nonius

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation. 


Job Description

We are looking for a Network Support Engineer to join our Cloud Screens team, whose mission is to deliver high-quality Cloud TV and Streaming/Cast solutions that enhance the guest experience and drive operational efficiency.

In this role, you will provide Level 3 technical support, serving as the primary escalation point for complex customer issues. You will troubleshoot advanced technical problems, support deployments and integrations, and collaborate with Product, Development, NOC, and Project teams to ensure reliable platform performance. You will also contribute to product improvements by validating new features, documenting technical knowledge, and sharing customer insights.

This role requires full-time on-site presence at our office in Maia, Portugal.

Key Responsibilities

  • Provide product level 3 technical support (diagnosis, troubleshooting, escalation, resolution); 
  • Support project deployment (pre-installation checks, technical clarifications, issue resolution, system readiness);
  • Support integration with third-party systems (activation, collaboration with Hub Team, troubleshooting);
  • Product feature validation and improvement (testing, bug identification, enhancement proposals, readiness validation), 
  • Product technical documentation management (updating training materials, quick guides, techdocs);
  • Internal and client feedback collection (gathering insights, pain points, relaying to Product Managers);
  • Sales and VAR support (technical assistance, demo kit setup, training, proof-of-concept support);
  • Innovation of technical support tools (exploring new support and documentation technologies, introducing new approaches).

Nice to Have

  • Knowledge of IPTV protocols and technologies;
  • Linux command line;
  • Scripting languages;
  • Additional languages;
  • Previous experience in similar positions;
  • Hospitality experience.

Must Have

  • Bachelor's degree in Computer Networks, Computer Engineering, Computer Science, Information Technology, Telecommunications, or a related field.
  • Strong networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and network troubleshooting. 
  • Knowledge of TV technologies;
  • Passion for technology and a strong desire to continuously learn and grow.
  •  Experience in a customer-facing or customer support role. 
  • You must be open to (and excited by) using AI tools and collaborative platforms to enhance productivity and code quality;
  • Fluent in English (spoken and written);

What's great in the job?

 
  • Great team of smart people, in a friendly and open culture 
  • Real responsibilities and autonomy
  • Expand your knowledge of various countries and regions
  • Great career opportunity in a fast-evolving Technology company
  • Contribute to the greater experience of millions of Travellers around the World!
Our Product

Know About

What We Offer

Perks

A full-time position
Attractive salary package.

Trainings

Opportunities for training and development.

Health Insurance

Health insurance provided to all employees. 

Eat & Drink

Office with staff kitchen and free beverages.​

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