About Nonius
Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation
Job Description
Join our Network Operations Center as a Network Support Technician. We are looking for a proactive troubleshooter who doesn't just close tickets but masters the systems behind them. In this role, you’ll blend advanced technical expertise with a customer-first mindset to keep the world connected!
This position is based in the city of Maia in Portugal.
Key Responsibilities
- Execute assigned support tickets, tasks, and shifts, ensuring fast and effective resolution.
- Professionally handle customer/guest phone calls during assigned shifts.
- Resolve complex tickets, collaborating closely with Senior Support or Systems Engineers.
- Perform assigned preventive maintenance tasks following defined guidelines and scripts.
- Coordinate remote support activities and task execution with field technicians.
- Execute assigned project tasks and work orders, ensuring timely completion.
- Remotely coordinate project execution with field technicians and subcontractors.
- Conduct project handovers, including the preparation of the final technical report.
- Ensure full compliance with the Technical Consultancy area and company processes.
Must Have
- Technical Course or Diploma in Networks, Electronics, or Computer Engineering.
- Fluency in English.
- Knowledge of network protocols.
- Experience in network and telecommunication systems.
- Proactive Curiosity: A strong desire to deep-dive into complex technical issues and a self-driven commitment to staying current with emerging networking trends and technologies.
- AI-Forward Mindset: Enthusiasm for adopting AI tools to enhance operational efficiency.
- Availability to work in shifts.
Nice to Have
- Hospitality experience.
- Additional languages.
What's great in the job?
- Great team of smart people, in a friendly and open culture.
- Real responsibilities and autonomy.
- Expand your knowledge of various countries and regions.
- Great career opportunity in a fast-evolving Technology company.
- Contribute to the greater experience of millions of Travellers around the World!
Our Product
What We Offer
Perks
A full-time position.
Attractive salary package.
Trainings
Opportunities for training and development.
Health
Health insurance provided.
Eat & Drink
Office with staff kitchen with free beverages.